TnC & Refund Policy

Bookings & payment

• A booking is confirmed once payment has been received through our booking engine or as agreed with our team.
• The guest who makes the booking must be at least 18 years old and present at check-in.
• Rates, inclusions and the maximum number of guests are those shown at the time of booking.

Check-in & check-out

• Check-in and check-out times are shown on each property page and in your check-in guide.
• Early check-in and late check-out depend on availability and may carry an extra charge.
• A valid ID (KTP or passport) for the lead guest is required.
• For properties with a smartlock, your access code is shared before arrival through the Guest Check-in page.

Occupancy & house rules

• The number of guests may not exceed the maximum occupancy of the property, including extra beds arranged in advance.
• Smoking is not allowed indoors. Please respect quiet hours from 22:00 to 07:00.
• Pets are not allowed unless stated on the property page.
• Some properties have additional rules, shown on the property page and in your check-in guide.

Damage & security deposit

• Guests are responsible for damage or loss caused during the stay.
• Some properties require a refundable security deposit, returned after check-out once the property has been inspected.

Cancellation & refund

• More than 14 days before check-in: full refund, minus bank or payment fees.
• 7–14 days before check-in: 50% refund.
• Less than 7 days before check-in or no-show: no refund.
• Promotional and non-refundable rates cannot be refunded.
• Approved refunds are paid to the original payment method within 14 working days.

Changing your dates

• Dates can be changed once, at least 7 days before check-in, subject to availability.
• Any difference in rate is paid by the guest; lower rates are not refunded.

Add-on services

Services such as meals, BBQ, baby equipment and décor must be requested at least 2 days before arrival and are subject to availability.

Force majeure

If a stay cannot go ahead because of events beyond anyone's control (such as natural disasters or government restrictions), we will offer new dates or a credit for a future stay.

Contact

Questions about these terms? Message our team on WhatsApp.